ISO 9000 Registered

Quality Assurance Consulting Services

Northern Pipe Products Inc. believes that improvements and systems employed at its facilities can be replicated elsewhere using the ISO 9001 quality management standard as an operating model. The ISO 9001:2000 revision has even greater applicability to all types of business and service organizations and represents a special opportunity to increase profitability and true customer service.

As Vice Chair of the United States Technical Committee 176 (TC 176), Northern Pipe’s Quality Assurance Director, Paul Palmes, is especially interested in working with other companies and organizations in reaching new goals, improving internal communications, and connecting customer needs to internal specifications.

Northern Pipe is proud to offer the experience and services of Mr. Palmes as quality consultant to several Ottertail Corporation organizations as well as the general business community throughout the United Sates.  An experienced public speaker, he enjoys motivational and introductory presentations regarding quality management, process auditing and corporate lifecycles.  His new book, “Process Driven Comprehensive Auditing,” published by the ASQ Press, is the subject of several upcoming quality conferences throughout the United States in 2005. 

Call Northern Pipe Products Inc. to speak directly with Mr. Palmes about your particular situation. His background in service, medical devices, education, software development and manufacturing is available to your organization at a reasonable fee, tailored to your needs.  From full ISO documentation and registration to auditor training and general concepts, Northern Pipe’s world-class design is available to you..

About Paul Palmes

Mr. Palmes received his BS in Education from Wittenberg University in Springfield, Ohio and his MA in Administration from Gonzaga University in Spokane, Washington.  He is currently employed as Quality Assurance Director with Otter Tail Corporation’s Northern Pipe Products Inc. in Fargo North Dakota. For the past 20 years his work as a specialist in quality management and world-class quality systems has enabled many organizations to attain ISO 9001 registration and many others to improve profitability and culture.  As a member of the US TC 176, Palmes was actively involved in the 2000 revision of the ISO 9001 quality standard.  He represents the United States as lead expert concerning the economics of quality, working to revise and upgrade international ISO guidance standard 10014 as a member of the national delegation.  He also serves on the quality board of the ANSI-ASQ Conformity Assessment Board (ACAG) and as US TC 176 Liaison to the International Accreditation Forum (IAF).   Experience in corporate lifecycle analysis, strategic planning and leadership transition planning is also of special importance as he works to maximize potential and communication within organizations.  Mr. Palmes has residences in Detroit Lakes, MN and Fargo, North Dakota.

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